1. Acceptance of Terms
Welcome to SoulMeta3D. These Terms and Conditions ("Terms") govern your use of our AI-powered 3D digital human interaction service ("Service") operated by SoulMeta3D ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
2. Description of Service
SoulMeta3D provides an innovative AI-powered platform that enables users to interact with 3D digital humans through:
- Real-time voice and text conversations
- Customizable 3D avatar interactions
- AI-driven personality and behavior simulation
- Multi-modal communication experiences
- Personalized interaction preferences
3. User Accounts
3.1 Account Creation
To use our Service, you must:
- Be at least 18 years of age
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
3.2 Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account information
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your contact information remains current
4. Subscription and Payment Terms
4.1 Subscription Plans
We offer various subscription plans with different features and pricing:
- Monthly subscription only (annual billing is no longer supported)
- Different tiers with varying feature access
- Premium add-ons and customization options
4.2 Payment Terms
- Billing: Subscriptions are billed in advance
- Auto-Renewal: Subscriptions automatically renew unless cancelled
- Payment Methods: We accept major credit cards and PayPal
- Currency: All prices are in USD unless otherwise specified
- Taxes: You are responsible for applicable taxes
4.3 Price Changes
We reserve the right to modify subscription prices with 30 days' advance notice. Price changes will not affect your current billing cycle.
5. Acceptable Use Policy
You agree not to use the Service for any unlawful or prohibited activities.
5.1 Prohibited Uses
You may not use our Service to:
- Violate any applicable laws or regulations
- Harass, abuse, or harm others
- Transmit malicious code or viruses
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Service
- Use the Service for commercial purposes without authorization
- Create or share inappropriate, offensive, or illegal content
- Impersonate others or provide false information
5.2 Content Guidelines
When interacting with our AI system, you agree to:
- Respect the AI and other users
- Avoid sharing personal sensitive information
- Not attempt to manipulate or exploit the AI system
- Report any inappropriate behavior or content
6. Intellectual Property Rights
6.1 Our Intellectual Property
The Service and its original content, features, and functionality are owned by SoulMeta3D and are protected by:
- International copyright laws
- Trademark protections
- Patent rights
- Trade secret laws
6.2 User Content
You retain ownership of content you create, but grant us a license to:
- Use your content to provide and improve the Service
- Process and analyze interactions for AI training
- Store and transmit your content as necessary for Service operation
6.3 Feedback and Suggestions
Any feedback or suggestions you provide may be used by us without compensation or attribution.
7. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key privacy points:
- We collect minimal necessary information
- Your data is encrypted and securely stored
- We do not sell your personal information
- You have control over your data
8. Service Availability and Performance
8.1 Service Availability
We strive to maintain high service availability, but cannot guarantee:
- 100% uptime or uninterrupted service
- Error-free operation
- Compatibility with all devices or software
- Availability in all geographic locations
8.2 Maintenance and Updates
We may perform maintenance or updates that temporarily affect service availability. We will provide advance notice when possible.
9. Limitation of Liability
Important Legal Notice: Please read this section carefully as it limits our liability.
9.1 Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.
9.2 Limitation of Damages
To the maximum extent permitted by law, SoulMeta3D shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount paid for the Service
- Issues caused by third-party services or user equipment
10. Refund Policy
Our refund policy is detailed in our separate Refund Policy document. Key points include:
- Refunds available within 48 hours of payment if chat usage is ≤ 50 requests
- Refunds for billing errors or prolonged service outages
- After 48 hours: cancellations are allowed anytime, with access until period end; no refunds
- No partial or pro-rated refunds
11. Termination
11.1 Termination by You
You may terminate your account at any time by:
- Cancelling your subscription through your account settings
- Contacting our customer support
- Following the cancellation procedures outlined in your account
11.2 Termination by Us
We may terminate or suspend your account if you:
- Violate these Terms of Service
- Engage in prohibited activities
- Fail to pay subscription fees
- Pose a security risk to our Service
11.3 Effect of Termination
Upon termination:
- Your access to the Service will cease immediately
- Your account data may be deleted after a reasonable period
- Outstanding payment obligations remain in effect
- Certain provisions of these Terms will survive termination
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will:
- Provide notice of material changes
- Update the "Last updated" date
- Post changes on our website
- Allow reasonable time for review before changes take effect
Continued use of the Service after changes constitutes acceptance of the new Terms.
13. Governing Law
These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through:
- Good faith negotiation
- Mediation if negotiation fails
- Binding arbitration as a final resort
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Acknowledgment
By using our Service, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them.