Cancellation Policy
✓Cancel Anytime
You may cancel your subscription at any time. Your subscription will remain active until the end of your current billing period.
What Happens When You Cancel
- Your subscription remains active until the end of the current billing period
- All unused quotas (chat, face generation, voice cloning) remain available for the current period
- No charges for the next billing cycle
- After the period ends, your account will be downgraded to the Free plan
How to Cancel
Log in ←Subscription Management ←Cancel Subscription ←Confirm
Refund Policy
✓Monthly Subscription Refund
You can get a full refund for Monthly subscriptions if you meet these conditions:
- ✓Request within 48 hours of payment
- ✓Chat usage is ≤50 messages
✓Annual Subscription Refund (Downgrade)
Annual subscriptions have a special downgrade policy:
- ✓Within 120 Days: You can downgrade to the Monthly plan.
- ✓We will refund the remaining value of your Annual plan minus the cost of one month.
- ✓After downgrading, you can request a refund for the Monthly charge within 48 hours (if usage ≤50).
- ✓After 120 Days: No refunds or downgrades are available. You can still cancel to stop future renewals.
Refund Process
- Refund is processed immediately through Stripe
- Your subscription is cancelled or downgraded immediately
- If fully refunded, your account is downgraded to the Free plan and quotas are reset
- Refund typically appears in your account within 5-10 business days (depending on your bank)
⚠️If Refund Conditions Are Not Met
If you don't meet the refund requirements (e.g., after 48 hours or high usage):
- ✓You can still cancel your subscription anytime
- ✓You can continue using your subscription quota for the current month/year
- ✓No charges for the next billing cycle
- ✓No refund for the current period
Important Notes
- Renewal payments are generally non-refundable unless requested within 48 hours of renewal
- The 48-hour window starts from the payment success time
- Chat usage is counted from the current subscription period only
- Refunds result in immediate loss of premium features (unless downgrading)
Special Circumstances
We Will Also Refund For:
- ✓Billing errors (contact us within 30 days)
- ✓Unauthorized charges (report immediately)
- ✓Duplicate charges (report immediately)
For technical issues, please contact support. We'll work to resolve them promptly.
Subscription Plans
Free Plan
- —$0 per month
- —10 chat messages
- —2 face generations
- —2 voice clonings
- —Quotas reset monthly
Monthly Premium
- —$29.90 per month
- —1000 chat messages
- —4 face generations
- —4 voice clonings
- —Cancel anytime
Annual Premium
- —$240.00 per year
- —Save ~33% vs Monthly
- —Same quotas as Monthly
- —120-day downgrade guarantee
Questions?
Contact our support team for help with cancellations, refunds, or any subscription questions.
Contact Support